Decoding ACW: The Hidden Metric Shaping Customer Service

Decoding ACW: The Hidden Metric Shaping Customer Service

ByM umair

In the world of customer service, the term “After Call Work” (ACW) might seem like a minor detail, but it plays a significant role in shaping the overall customer experience. ACW refers to the tasks and activities carried out by customer service representatives following the conclusion of a call to guarantee that all required follow-ups…

New Challenge for Hadley Palmer: Renovating a Historic Building in Rowayton

New Challenge for Hadley Palmer: Renovating a Historic Building in Rowayton

ByM umair

In a bold move that combines historical preservation with community revitalization, Hadley Palmer Rowayton has taken on her most ambitious project yet: the renovation of the iconic Rowayton Lighthouse Building. This century-old structure, long a symbol of the town’s maritime heritage, is set to undergo a transformative restoration under Palmer’s expert guidance. The project promises…